BSC Approved code of conduct

Our commitment to 100% happy customers

When you visit a Bosch Car Service garage you can depend on our expertise to get the job done.  Regardless of how well you know your car, you can always feel confident in the advice you are given and the standard of workmanship you will receive.  That's why Bosch have produced this Code of Practice for our approved network of garages.

Our 8- point customer commitment at a glance:

- We always treat customers with fairness and respect

- Clear and uncomplicated billing.

- Work will always be carried out in a timely fashion.

- We will not sell you unnecessary parts, services or guarantees.

- Like for like quality parts are always used.

- All repairs will be conducted in line with manufacturers' recommendations.

- Our promotions and advertising will be honest and truthful.

- Complaints will be dealt with fairly and quickly.

Customer Care

-We will never discriminate for any reason and will treat all customers with courtesy, respect and fairness.

-We will make every effor to understand your needs and expectations and will not recommend or carry out work that is not required or is unnecessarily expensive.

-Before starting, we will check that you fully understand and agree the work, the parts required, the overall costs including VAT.

-In the case of vulnerable or disadvantaged customers, demonstrate the highest level of patience, understanding, care and helpfulness to ensure that the customer has access to and is able to make a balanced and informed choice of services and / or products.

-We will not use any high pressure selling techniques to carry out work, but will let you know about any action that should be carried out on the grounds of safety, reliability or simply good customer care.

Costs and charges
-Offer and, if required, provide you with a detailed written estimate that included the cost of parts, labour, any other costs or services and VAT

-Before continuing, seek your authorisation for any work or costs that become apparent during the work phase but were not previously agreed.

-In the event of diagnostic work, provide costs before starting the job.

Finishing on time
-We will provide you with a realistic completion time.

-If a delay becomes unavoidable, we will give you as much notice as possible to allow you

Invoices
-We will provide an invoice which clearly shows details of labour charges, parts replaced, consumables used and any other service routines carried out.

-We will ensure that the content and value of the final invoice will correspond to those details previously quoted, subject to additional work being authorised by you.

-Include on the final invoice recommendations or observations regarding the need for further work or concerns related to safety aspects.