Frequently Asked Questions

When people bring their cars in for a service, they often have several common questions. Here are some of the most frequently asked:

Q.  What is wrong with my car?
        Customers want to understand the issues their vehicle is experiencing and what needs to be fixed -

A. As soon as we have a better understanding of the issue with your car , or when we have inspected it , we will provide you with an idea of cost. Sometimes there will be a labour charge for Daignostic work if parts need to be stripped down or if the vehicle requires a systems test.

Q. How much will the service cost?
     We understand getting an estimate for the service cost, including parts and labor, is a top priority for many customers. 

A. We can provide a written estimate with a breakdown of costs.

Q  How long will the service take?
         Knowing the expected duration of the service helps customers plan their day and manage their schedules

.A. We usually ask customer to leave the vehicle with us for the day. This enables us better planning in the workshop- If you do require your vehicle for a certain time - just let us know we will always do our best to accomodate.

Q.  What are my repair options?
Customers often want to know if there are different ways to address the issue, including more affordable or quicker solutions

A. We will always strive to find the best solution for your vehicle. We will always fit the best quality for the best price.

Q. Do you have experience with cars like mine?
      Ensuring that the mechanic has experience with their specific make and model can provide peace of mind

A.   We work on all makes and models, there may be one or to exceptions to the type of work though so always advisable to phone and check.

Q.  Can I get a written estimate?
      A written estimate helps customers understand the breakdown of costs and serves as a reference for any additional work that might be needed.

A. We can always provide a written estimate.

Q.  What happens if I don't get the repair done?

A. Understanding the potential consequences of delaying or skipping a repair will help you make informed decisions

Q.  What is your guarantee or warranty?
A. We guarantee all our work Parts and Labour free from defect for 6 months or 6000 miles whichever comes first.

  Anything goes wrong at all with our service, we urge people to come back and see us -  we will put it right.